On March 12, 2017, we migrated DemandCaster forecasting and demand planning software and data service from Chicago, IL to the Plex Data Center in Auburn Hills, MI. The Plex Data Center is managed by a team of professionals with decades of data center experience.
By virtue of this move, DemandCaster SaaS is now SOC 2 compliant. You can also look forward to better performance with 99.9% uptime SLA, greater stability, and superior monitoring that all come with a more robust enterprise-grade hosting environment.
Since the DemandCaster development team will no longer be managing the hosting servers, they are solely focused on enhancing the software for richer and deeper functionality. Stay tuned for more on that!
As always, you can access the software with the same URL you’ve been using. If you use the Data Connector Windows Service, you will need to restart that service so it connects to the data in the new location. If you have any questions, please go through your normal support channel.